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Privacy Policy

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At the Montreal Neuropsychology Center, we are dedicated to safeguarding your privacy in accordance with Quebec's Law 25. Our commitment extends to the protection of the personal information we collect. Neuropsychologists, Psychologists and Psychotherapists within our center already adhere to ethical and legal obligations to ensure the confidentiality of client information. Each team member at the Montreal Neuropsychology Center signs a confidentiality agreement, reinforcing our commitment to preserving your privacy.

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Protection of Client Personal Information

In compliance with federal privacy legislation, the Montreal Neuropsychology Center has instituted policies governing the collection and protection of confidential information.

 

Collection of Information and Purpose of its Use:

As part of our services, we may process various types of personal information, including:

  • Contact information: First and last name, postal address, email address, telephone number, and date of birth.

  • Service-related information: Details about services rendered and appointments.

  • Transaction and payment information: Payment method, date and time of payment, payment amount, and related details.

  • Voluntarily-provided information: Forms or questionnaires submitted by clients.

  • Automatically-collected information: Login details, IP address, and other website usage information.

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This information is collected through forms and interactive engagements between you and the Montreal Neuropsychology Center, serving purposes such as correspondence, client communication, administrative and accounting needs, and supporting assessment, diagnosis, treatment, and continuity of care.

 

Informed Consent:

Client consent is obtained through a consent form during the initial session. Continued participation implies ongoing consent for the collection, use, and disclosure of personal information for treatment or next steps. Limited sharing within the clinic may occur solely for supervision or consultation purposes.

 

What Clients Can Expect:

  • Personal information not used, disclosed, or retained for purposes beyond the original intent without explicit consent.

  • Secure storage of personal information in a protected environment, with confidentiality obligations for personnel.

  • Disclosure to third-party sites only as necessary for payment or continuity of care.

  • Efforts to maintain the accuracy of personal information.

  • Secure storage of personal information in both paper and electronic formats.

 

Limits of Confidentiality:

Exceptions to confidentiality include situations where a Neuropsychologist/Psychologist or Psychotherapist must:

  • Warn a potential victim of harm.

  • Notify authorities in cases of imminent danger.

  • Release a client's file when mandated by a court.

  • Respond to court inquiries under oath.

  • Cooperate with investigations by the Order of Psychologists of Quebec.

  • Report abuse or exploitation of a child, elderly person, person with a disability, or a client by a healthcare professional.

 

Security:

The Montreal Neuropsychology Center is committed to implementing necessary measures to secure electronically and physically stored personal information.

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While we employ robust security measures, it is essential to acknowledge that no mechanism can provide absolute security. The Montreal Neuropsychology Center cannot guarantee prevention of unauthorized access to exchanged or stored information.

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Cookies:

We may use cookies on our website to enhance user experience. Cookies are small files stored on your device that track and store information about your interactions with our website. You can manage your cookie preferences through your browser settings.

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Client Rights:

  • Clients have the right to:

    • Know why their personal information is collected and how it is used.

    • Request appropriate access to their personal information, with possible associated fees.

    • Challenge the accuracy and completeness of their information and request corrections.

 

Client Right to Decline and/or Withdraw:

Clients have the right to decline and withdraw their personal information. To exercise these rights, contact the person responsible for personal information at Montreal Neuropsychology Center.

 

Person Responsible for the Protection of Personal Information:

Dr. Miglena Grigorova, Ph.D., Neuropsychologist/Psychologist, and Director of the Montreal Neuropsychology Center is responsible for personal information protection. Contact Dr. Grigorova via email (miglena@neuropsychology-montreal.ca) or phone (514) 932-6803 for inquiries or concerns regarding privacy and compliance with the law.

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