Privacy Policy

At the Montreal Neuropsychology Center (MNC), protecting the confidentiality and privacy of personal information is a priority. We are committed to handling personal information in accordance with applicable privacy legislation, including Québec’s Act respecting the protection of personal information in the private sector (Law 25), as well as the ethical and legal obligations governing psychologists, neuropsychologists, and psychotherapists. All professionals and staff members at the MNC are bound by strict confidentiality obligations. In addition, each team member signs a confidentiality agreement reinforcing our commitment to safeguarding personal information.

Protection of Client Personal Information

MNC has implemented policies and procedures governing the collection, use, storage, disclosure, retention, and protection of personal information in compliance with applicable privacy legislation. Reasonable administrative, technical, and physical safeguards are maintained to protect personal information against unauthorized access, loss, misuse, disclosure, or modification.

Collection of Information and Purpose of Use

As part of our services, we may process various types of personal information, including:

Contact information (e.g., name, address, email address, telephone number, date of birth)
Health and clinical information relevant to assessment or treatment
Appointment and service-related information
Transaction and payment information (e.g., payment amount, payment date, payment method, and related transaction details). Credit card information is not stored by the Montreal Neuropsychology Center. Payments are processed through secure third-party payment platforms designed to facilitate transactions without storing card information on our systems.
Information voluntarily provided through forms, questionnaires, or communications
Technical and website usage information (e.g.,IP address or browser data)

This information may be collected through intake forms, questionnaires, electronic communications, videoconferencing platforms, scheduling systems, payment systems, and interactions with clinic personnel. Personal information is collected and used for purposes including:

Providing assessment, therapy, coaching, and related services
Clinical documentation and continuity of care
Communication with clients
Scheduling and administrative management
Billing and accounting purposes
Meeting ethical, professional, and legal obligations

Only information reasonably necessary for these purposes is collected.

Consent

Consent for the collection, use, and disclosure of personal information is generally obtained through signed consent forms and clinical discussions at the beginning of services.

Personal information will not be used, disclosed, or retained for purposes unrelated to the provision of services without the client’s consent, unless authorized or required by law.

Limited internal sharing of relevant information may occur within the clinic for purposes such as professional supervision, consultation, quality assurance, or administrative coordination.

Electronic Communications and Digital Platforms

MNC may use secure electronic systems and digital platforms to support clinical and administrative services, including electronic record systems, email communication, online forms, videoconferencing platforms, scheduling systems, and payment processors.

While reasonable measures are taken to select and use secure service providers, electronic communications and online platforms carry inherent privacy and security risks. Absolute confidentiality and security cannot be guaranteed.

Certain third-party service providers may process or store personal information as part of delivering these services. Reasonable measures are taken to ensure that such providers maintain appropriate privacy and security standards.

Retention and Destruction of Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, ethical, and professional obligations.

In accordance with the requirements of the Ordre des psychologues du Québec, clinical records are retained for a minimum of five (5) years following the last professional service provided, unless a longer retention period is required or permitted by law.

When personal information is no longer required, it is securely destroyed or anonymized in accordance with applicable privacy, ethical, and professional standards.

Limits of Confidentiality

Confidentiality may be limited in situations where disclosure is authorized or required by law, including circumstances where a professional must:

Protect an identifiable person from a serious risk of harm
Report situations involving imminent danger
Comply with a court order or legal subpoena
Respond to regulatory or professional oversight requirements
Report situations involving abuse, neglect, or exploitation where legally required

Only the information necessary for the applicable purpose will be disclosed.

Confidentiality Incidents

Despite the safeguards in place, no system can guarantee absolute security.

In the event of a confidentiality incident involving personal information, MNC will take reasonable measures to reduce the risk of harm and will provide any notifications required under applicable legislation.

Cookies and Website Usage

Our website may use cookies or similar technologies to improve website functionality, analyze website traffic, and enhance user experience.

Users may modify their browser settings to refuse or manage cookies; however, certain website features may not function properly as a result.

Client Rights

Clients have the right to:

Be informed of the collection and use of their personal information
Request access to their personal information, subject to applicable legal limitations
Request corrections to inaccurate or incomplete information
Withdraw consent to the use or disclosure of personal information, subject to legal, ethical, or contractual limitations
Submit questions or complaints regarding the handling of personal information

Requests may be made in writing to the person responsible for the protection of personal information (see section below).

Person Responsible for the Protection of Personal Information

Dr. Miglena Grigorova, Ph.D., Neuropsychologist/Psychologist and Director of the Montreal Neuropsychology Center, is responsible for the protection of personal information.

For questions, concerns, or requests regarding privacy practices or personal information, Dr. Grigorova may be contacted by email (miglena@neuropsychology-montreal.ca) or by phone at (514) 932-6803.

The Montreal Neuropsychology Center remains committed to maintaining the confidentiality, integrity, and security of personal information in accordance with applicable professional and legal standards.